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Refund policy
Returns & Refund Policy
We want you to love your purchase from Luscent Aura Fragrance. If something isn't right, we're here to help.
Return Window: Returns can be requested within 15 days of delivery.
Eligibility: Items must be unopened, unused, and in original packaging; at least 90% full; and accompanied by proof of purchase.
⚠️ Returns based on scent preference are not accepted.
Non-Returnable Items: Clearance items, gift cards, custom or personalized products.
Damaged or Incorrect Orders: Report within 48 hours of delivery at Support@luscentaurafragrance.ca with photos.
How to Return:
(1) Email us for approval → (2) Follow return instructions → (3) Ship the item back.
⚠️ Unapproved returns will not be accepted.
Return Shipping: Paid by customer. Optional prepaid label available (fee applies).
Refunds: Issued after inspection and approval. Processed within 2–10 business days to original payment method only.
Exchanges: No direct exchanges. Return the item and place a new order.
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